Last updated: 13 November 2026
UndoubtME Educare (“we”, “us”) is an online tutoring institute based in Dubai, United Arab Emirates. This policy explains what personal information we collect when you use undoubtme.com or message us on WhatsApp, how we use it, and your choices.
1. Information we collect
When you message us on WhatsApp we receive your phone number, your WhatsApp profile name, and the content of your messages. If you ask about tutoring, you may also give us a parent or student name, the student’s year group, curriculum (for example IGCSE, A Level, IB, SAT or UCAT), subjects, goals and preferred lesson times. When you use our website forms we receive the details you enter. Our website may also use cookies and analytics tools to understand how the site is used. Please do not send us payment card details, identity document numbers, passwords or one-time codes by WhatsApp or through our website forms.
2. How we use it
We use this information to answer your questions about our programmes, arrange a free trial lesson, match a student with a suitable tutor, contact you about your enquiry, improve our service, and keep our records accurate. We do not sell your personal information.
3. Automated assistant
Our WhatsApp number is answered first by an automated AI assistant that replies to enquiries about UndoubtME programmes. It does not make decisions about admission or fees. You can ask for a member of our team at any time, and our team can read the conversation to follow up with you.
4. Who we share it with
We use trusted service providers to run our service: Meta (WhatsApp Business Platform) to send and receive messages, a cloud database provider and hosting provider to store and serve our systems, and an AI provider (Anthropic) to generate replies. These providers process information on our instructions and under their own privacy terms. We may also disclose information where the law requires it.
5. Children
Our tutoring serves students under 18. We ask parents or guardians to contact us for under-18 students, and we only collect the minimum information needed to arrange tutoring, such as year group, curriculum and subject.
6. How long we keep it
We keep WhatsApp conversations and enquiry details for up to 12 months after the last contact, or longer for enrolled students while they are learning with us, and then delete or anonymise them.
7. Your choices and rights
You can ask us to access, correct or delete your information, or stop messaging you, at any time. To stop WhatsApp messages, reply STOP. To make any other request, message our team on WhatsApp at +971 58 501 0167 or use the contact form at https://undoubtme.com/contact/. We handle personal data in line with the laws that apply to us in the UAE, including UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.
8. Security
We use reasonable technical and organisational measures to protect your information, including access controls and encrypted connections. No online service is completely secure, so please take care with what you share.
YouTube and Google services
Our revision videos are published on the UndoubtME YouTube channel and may be embedded on this website. We also use YouTube API Services, only on our own channel and only by our staff, to upload videos, set their titles and privacy status, and organise them into playlists. We do not use YouTube API Services to access, collect or store personal data of viewers or of any other YouTube user. When you watch a video you are subject to the YouTube Terms of Service, and Google handles your data under the Google Privacy Policy. You can review or remove the access any app has to your Google data in your Google security settings. Because we do not retain any data about viewers through the API, there is nothing of yours to delete; contact us (below) with any question.
9. Changes
We may update this policy from time to time. The date at the top shows when it was last changed.
10. Contact
UndoubtME Educare, Dubai, UAE. WhatsApp: +971 58 501 0167. Website: https://undoubtme.com/contact/