Last updated: 13 November 2026
These Terms of Service (“Terms”) apply to your use of the UndoubtME website (undoubtme.com), the UndoubtME practice question bank and student portals, and our videos, notes and other learning materials. The services are provided by Undoubtme Educare FZE, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates (“UndoubtME”, “we”, “us”). By using our services you agree to these Terms.
1. Our services
UndoubtME provides online tutoring, exam-preparation resources (including practice questions, mock tests, revision notes and revision videos) and related support for students. Our materials are for personal study and do not guarantee any exam result.
2. Accounts
Some features need an account. You must give accurate information, keep your login details private and tell us if you think your account has been used without your permission. Accounts for students under 18 should be created with, or by, a parent or guardian. You are responsible for activity on your account.
3. Acceptable use
You agree not to copy, resell, redistribute or publish our questions, notes, videos or other materials without our written permission; share your account with other people; try to disrupt, scrape or gain unauthorised access to the website or portals; or use the services for anything unlawful.
4. Intellectual property
The materials we create, including questions, mark schemes, notes, videos and website content, belong to UndoubtME or its licensors. Exam board names and past-paper references belong to their owners and are used for identification only. UndoubtME is not affiliated with or endorsed by any exam board.
5. Fees and refunds
Fees for tutoring and paid features are confirmed before you enrol. Please see our Refund Policy for refunds and cancellations.
6. YouTube videos
Our revision videos are published on our YouTube channel and may be embedded on this website. When you watch them you are also bound by the YouTube Terms of Service and the Google Privacy Policy. We use the YouTube API Services only to publish and organise videos on our own channel; we do not use them to access or store viewers’ data.
7. Privacy
How we collect and use personal information is described in our Privacy Policy.
8. Disclaimer and liability
We work to keep our materials accurate, but they are provided “as is” without warranties. To the extent permitted by law, UndoubtME is not liable for indirect or consequential loss arising from use of the services.
9. Changes to these Terms
We may update these Terms from time to time. The date above shows the latest version, and continuing to use the services means you accept the updated Terms.
10. Contact
Questions about these Terms: contact us through the details at undoubtme.com/contact.